Team Extension for Personal Vehicle Assistant

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Overview

Branches

Machine learning AI

Client field

Automotive

Deliverables

Enriched functionality of embedded widget with chat-based flow. Created SPA for user check-in.

Time from message to start of project

2 weeks

Length of collaboration

400 working days

Project focus

Frontend 50%
Backend 25%
Design 25%

Task

The main task was to expand the team in a short period of time with niche-experienced React&React Native, Ruby on Rails developers to reduce the time to market the project and make it more competitive to generate more revenue.

Challenges

- A lack of good talents on the market and a high cost of developers in the local market.
- High recruitment and onboarding costs.
- Long and tough recruitment process.
- The urgency to have things done in time.
- Inability easily access needed amount resources in a short period of time.
- Meeting the requirements of their customers

Business needs

- Access to the needed resources constantly to have the ability to extend an existing team fast and cost-effectively.
- Clear and fast communication with the development partner.
- A transparent and clear model of work. that fits their company policy and vision.

Team engaged on the start

Team engaged right now

Big Carmen’s clients

Our React development team applies the latest, cutting-edge technologies and front-end development tools.

BMW

Volkswagen

Audi

Porsche

Ford

Technologies

Our React and Ruby on Rails development teams apply the latest, cutting-edge technologies and front-end and back-end development tools.

State management:

React Redux

React Thunk

Immutable.Js

Reselect

Deploy:

CircleCI

To host on hosting:

AWS EC2

AWS S3

Package manager:

Yarn

Forms:

React Final Form

On server:

Ruby on Rails

Services

Reserve

Multi Channel, AI Assisted Smart appointment Scheduler and in-store scheduler for service advisors and BDC. Enhanced with recalls, declined service, loaners, rideshare, pick-up & delivery, and OEM recommended services.

Confirm

24-hours in advance mobile self-service check-in. Carmen continues to learn, analyzing preferences, human behavior, location, time of year, weather, emotion, and predicts a more exact suggested repair add-on every time, resulting in higher Customer Pay per RO from the beginning.

Remote

Vehicle pick-up and delivery with driver visibility and accountability. Mobile technician platform to service remotely. Dealerships may now be open 24 hours a day

Arrive

Video walk around that triggers a self-writing RO*, with no human interaction.

Connect

Fully integrated with CDK and DealerTrack, more DMS integrations to come. Fully integrated with Quik.auto, creating an end-to-end service platform. Open API’s created to connect with anyone.

Retain

Rethought customer life-cycle cadence all through Process Automation Texts and one-click appointment booking. Automated follow-up maintenance and recall reminders, lease upgrades, service plans purchases, appointment reminders, pre booked appointments, lease upgrades, service thank you and Google review, Decline with Video & MPI*, Confirmation text with Calendar & Reschedule option. *if a Quik.Auto Dealer

Project preview

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Mobile Part

Frontend
UI/UX design

Built 2 React Native apps with custom native code to optimize performance.Both apps available on App Store and Google Play.

Auto Tablet

Frontend
UI/UX design

To be developed

Admin Part

Frontend
UI/UX design

Ongoing improvement of user experience on the platform by developing new functionalities and adjusting existing. Embedded user check-in web app into admin panel.

Summary

During the cooperation with AVA.codes Carmen fulfilled its need in niche-experienced developers, who improved their project, by diving deeper both in technical and business parts of the project. The customer concentrated on another core task of his business, by delegating a part of the development process to AVA.codes.

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Managing Partner, Viktoria

Our Next Steps

1

Our Managing Partner Viktoria will contact you in 24 hours with information on our next steps.

2

We will make a call with you to discuss the details of the project, collect requirements and create a proposal for you.